Can I Change My Mortgage Loan Servicer?
Yes, you can change your mortgage loan servicer. Your mortgage loan servicer is the company that collects payments from you and provides customer service on behalf of your lender. When you take out a mortgage, you and your bank agree to terms about who will collect payments for the life of the loan and provide customer service when needed. If for any reason, this servicer does not meet your needs or expectations, it is possible to make a change.
There are several factors that may lead you to consider changing your mortgage loan servicer. Perhaps you’ve encountered problems with their customer service or they’ve made mistakes in processing payments or paperwork. Additionally, if there has been a merger between two companies where one was originally responsible for servicing your loan and they now have an alternative provider in place, then it could be beneficial to switch servicers as well.
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